Terms & Conditions
TERMS AND CONDITIONS
Calle del Doctor Benitez, 2
N° TVA intracommunautaire : ESY2379161D
Email : firstname.lastname@example.org
We remind the Client that secrecy of correspondence is not guaranteed on the Internet network and that each Internet user has to take all necessary measures and precautions to effectively protect their data and / or software from contamination by any viruses circulating on the Internet.
This site is the exclusive property of Envers Fashion, which holds it and makes it work. This site and all its components without limit, including graphic design and architecture in general, texts, ... are the property of Envers Fashion.
Any user who buys from www.lenversfashion.com will acquire the status of Customer.
L’Envers collects personal information which concerns you. This information is only used within the framework of your business relationship with L’Envers and is never shared with third parties or resold. Furthermore, your bank information is never in our possession. Transactions are entirely handled by Stripe or PayPal.
The data will be collected in a server belonging to L’Envers Fashion using SSL protocol and its transmission will be encrypted to ensure the confidentiality thereof. The server automatically recognizes: the IP address, date and time of entry and exit of the website, as well as the files the user has downloaded.The personal data received will be treated in accordance with the General Data Protection Regulation and other regulations in force in Spain.
Identification of the liable party. We inform you that the personal data you provide us is incorporated into a personal data file the responsibility of which pertains to L’Envers Fashion, located at c / Fuencarral, 119, 28010 Madrid CIF: ESY2379161D. You can contact the person in charge as indicated in the contact section.
The Data Protection Officer. There is no data protection delegate in this entity.
Purpose. At L’Envers Fashion we treat the information of the persons concerned with three purposes:
- To ensure a good business relationship management with our customers on our online stores, to guarantee an adequate commercial, logistics and customer service management, for which we reserve the right to carry out any quality survey we deem appropriate to offer you a quality product and service.
- To inform you periodically about new products, services, promotions and invitations to events that may be of interest to you using any of the existing electronic media available today and in the future.
- To conduct promotional contests or raffles or special campaigns.
Automated decisions and profiling. We inform you that we do not conduct any form of automated processing including profiling.
The legal basis of the processing. The legal basis for this processing is the contractual relationship necessary for commercial, logistics and quality control management. The legal basis for informing you about products, services, promotions and invitations, as well as for raffles and contests is your consent.
Recipients of transfers. The data will not be conveyed to third parties, except under legal obligation.
International transfers. We do not conduct any international transfers.
Rights. Anyone has the right to obtain confirmation regarding whether we process personal data concerning them or not. Data subjects have the right to access their personal data, as well as to request the correction of inaccurate data, or, where appropriate, request its deletion when, for among other reasons, the data is no longer necessary for the purposes for which it was collected. Under certain circumstances, the data subjects may request to limit the processing of their data, in which case we shall only retain it for the exercise or defense of legal claims. Under certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data, in which case we will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.To exercise any of these rights make a written request to email@example.com indicating the right you wish to exercise and attaching a copy of your ID or other document that proves your identity.
Conditions of access and use
L’Envers Fashion expressly forbids the following:
- Performing any action that can cause any kind of damage to the systems of L’Envers Fashion or third parties by or on its website.
- Sending any kind of advertising or commercial information, either directly or indirectly, mass emails (spam) or mail bombing with the goal of blocking the web servers without the corresponding authorization.
- L’Envers Fashion may interrupt access to its website at any time if it detects illegal use, lack of good faith or violations of these legal conditions.
- Should any clause in this document be declared null and void, the others shall remain in force and be interpreted bearing in mind the parties’ will and the purpose of these conditions. L’Envers Fashion may fail to exercise some of the rights and authority defined in this document, which under no circumstances means that it gives up these rights and authority, unless expressly stated by L’Envers Fashion.
Information automatically collected by us
When you use our Website, your terminal automatically supplies information enabling us to respond to you in a personalised way. The type of information we collect in an automated manner generally includes technical data concerning your computer such as its IP address or other identifiers, in addition to its operating system type and version. We may also gather information and statistics concerning your interaction with our Website. Among others, this may include the URLs of our webpages viewed by you, the URLs of the landing and exit pages, the pages viewed, the time spent viewing a page, the number of clicks, the type of platform and other information on the way you interact with our Website.
The automatic data collection methods employed include:
Mailchimp: We use Mailchimp for our newsletter campaigns. MailChimp is the world’s largest marketing automation platform and is GDPR compliant. They have a campaign builder that makes it easy to create email templates. In Mailchimp we only store your email address, country & purchase history.
The Customer may at any time refuse the cookies by activating the parameters of his browser. However, in selecting these parameters, he runs the risk of not having access to parts of the Website or limiting the functionalities thereof.
The Customer may modify the parameters of his browser to refuse the cookies in the following way:
On Mozilla Firefox : Select the menu “Tools” then “Options”. Click on the icon “Private life”. In the menu “Cookies”, select the desired options
On Microsoft Internet Explorer : Select the menu “Tools” then “Internet Options. Click on the tab “Confidentiality”. Select the desired parameter with the cursor
On Opera 6.0 and subsequent versions : Select the menu “Files” > Preferences. Confidentiality
On Google Chrome : Select in the menu the tab “Options”. “Advanced parameters”. Click on “delete data history” under the section “Confidentiality”. Select “Cookies” click on “Delete data history”
The browsing information is automatically transmitted by the browser you use whenever you access our Website. For example, when you browse the Website, our servers automatically record certain information supplied by your browser. These server logs contain information such as your Web request, the Internet protocol address (“IP address”), the type of browser used, the pages and the landing and exit URLs, the number of clicks, the domain names, the destination pages and the pages viewed.
INFORMATION CONCERNING THE TERMINALS
We gather information concerning the terminal you use to access our Website including its type, its operating system, its settings, its unique identifiers and its IP address. Accordingly, various types of information is available depending on whether you use a Mac or a PC, an iPhone or an Android mobile phone. The information we record is not associated with any data likely to identify you.
To exercise your right of withdrawal, each newsletter includes an unsubscribe link at the bottom. You can also exercise this right by writing to the email address firstname.lastname@example.org. You will receive confirmation when you are unsubscribed.
Article 1 : Object
These General Terms and Conditions for Sales are intended to define the conditions under which the Products are marketed bywww.lenversfashion.com on behalf of the company ENVERS FASHION incorporated under law of Spain and funded by Julie Robinne Charvet to the Customer. They are intended to define the rules applicable in the context of the sale of products sold on the website www.lenversfashion.com. Using the services that we make available through our website the customer declares to have read and accepted these Terms and Conditions.
Head office : calle Fuencarral 119 piso 7a 28010 Madrid Espagne
Corporate name : Envers Fashion
Email : email@example.com
Tax identification number : Y23789161D
ENVERS FASHION reserves the right to adapt or modify these General Terms and Conditions of Sale at any time, the version of the Terms and Conditions of Sale applicable to any transaction is that listed online on the Website www.lenversfashion.com at the time of the order. Consequently, the action of placing an order implies complete adherence, without reservation, to these terms and conditions.
Article 2 : Products
Envers Fashion draws attention to the fact that the color of the products presented on the online store may differ slightly from that of the item delivered depending on the screen resolution of the client. Originals assumes no responsibility for errors customer appreciation when viewing pictures of products that could be generated by treatment of the latter. All illustrations and photos are protected by the law on copyright and copyright. It is forbidden to use illustrations and photographs of the site without the express permission of the original. Original reserves the right to enforce all of its rights under the Law on copyright.
Article 3 : Orders
Acceptance of an order placed on www.lenversfashion.com is subject to compliance with the procedure put in place by Envers Fashion. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms and conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer. For this purpose the customer formally accepts the use of email for receiving confirmation of the contents of their order. The customer has 14 (fourteen) calendar days to exercise their withdrawal period from receipt of the package.
The Customer completes his order by filling in the following steps:
- The Customer selects the chosen Products and adds them to the shopping basket after having selected the desired size and color. The basket at the top and to the right of the screen shows the Customer that it has taken into account his selection by indicating the number of Products it contains.
- The Customer has access to the summary of his order. The Customer can change his order (quantity). To complete his order he has to click on « CHECKOUT »
- Customer fills in his delivery details. If the Customer has a promotion code he must enter it in the space provided « COUPON », in order to take advantage of this promotion.
- Customer validate the delivery option and cost automatically calculated based on the country destination filled in.
- Unless the Customer gives different instructions, the billing address will automatically be the same address for the delivery.
- The Customer then accesses the form for secure payment with Stripe (payment Partner). The Customer must enter his credit card number, the validity date, as well as the 3 visual cryptogram numbers found on the reverse side of the card, understanding that in the case of payment with an American Express card, the Customer must enter 4 numbers. If the payment is accepted, the Customer will be redirected to the screen where the order is confirmed.
Once the preparation of the package is complete the Customer will then receive an other email informing him that his order has been dispatched.
At the time the customer registers their personal information, the customer must ensure the accuracy and completeness of the data they provide. If an error occurs in the wording of the recipient’s details, Envers Fashion cannot be held liable for any inability to deliver the product.
Envers Fashion reserves the right to withdraw or modify its products at any time on www.lenversfashion.com. Despite all the effort to meet Customers expectation Envers Fashion may refuse to accept orders.
The products offered for sale are those described onwww.lenversfashion.com on the day the internet user consults the Website, within the limit of available product stock. Envers fashion takes the greatest care in the presentation and description of these products in order to provide the customer with the best possible information.
In the event of nonconformity or non availability of the product delivered to the customer, Envers Fashion would inform him by email and he may either exercise his right of withdrawal and result in an exchange or refund of the price (in whole or part) that has been invoiced.
Article 4 : Price and Payment
The prices of products are indicated in € (euros), inclusive of all taxes, but excluding shipping costs. The total price of the order (including all taxes and shipping) is indicated in the basket « CART ».
All prices are calculated inclusive of value added tax (VAT), which may be different depending on the country of billing. For sales outside the European Union, prices are understood to be FOB, sent from Spain. Customs clearance, and the payment of various duties or taxes are Customer’s responsibility. All the packages sent out of European Union (including Switzerland and Norway) are excluding VAT. The pre-tax price charged is the equivalent of prices including taxes in Europe. Envers Fashion reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability. The purchases are done via the secure platform provided by our partners Paypal and Stripe by credit card. We accept major international debit or credit cards, including Visa, MasterCard and American Express.
All information exchanged to process the payment is encrypted thanks to the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by a third party. At no time does the financial data of the Customer pass through the computer system of Envers Fashion.
The Customer having placed an order has the possibility to request an invoice.
All products remain the sole property of Envers Fashion until payment has been made in full to Envers Fashion. The transfer of risk for loss and damage to the Products will be made after delivery and receipt of the Products by the Customer.
Envers Fashion reserves the right to not validate an order in the case of existing litigation with the Customer.
Article 5 : Delivery
Standard shipping and handling charges are free when you spend > 300 € (VAT included).
The delivery costs are shown on the order summary before the Customer confirms the latter and includes all taxes. These costs are at the expense of the Customer and are invoiced in addition to the sale price of the Products.
Deliveries are carried out Monday to Friday. The transfer of risk for loss and damage to the Products will be made after delivery and receipt of the Products by the Customer. The Customer will bear the risk and loss if he is in charge of delivery.
The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Envers Fashion will deliver orders within a maximum delay of 12 (twelve) working days for delivery within Europe and 20 (twenty) working days for international delivery from the day after the validation of the order. So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.).
The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. In absence of the recipient, the order, a notice left in the mailbox/on the door will indicate the steps to follow.
The customer cannot request the cancellation of the sale if delivery delays occur.
Envers Fashion cannot in any way be held liable for any direct or indirect damage resulting from delivery carried out by the carrier.
Envers Fashion cannot be held responsible for any consequences due to a wrong or missing delivery information
The Customer is responsible for checking the conformity of the Products received pursuant to the order when delivered. All abnormalities concerning the delivery such as damaged package, missing products, damaged products, products non compliant to the order must be addressed within legal delay (7 days) after receipt of order. This notification will be emailed to the Envers Fashion Customer service by email to firstname.lastname@example.org.
After this delay, and apart from hidden defects, no claim will be accepted by Envers Fashion the Products are therefore considered to be conform.
Article 6 : Right of withdrawal
The Customer has, within a period of seven (7) working days from the date of receipt of his order to return the Products, without any justification or penalty.
For all returns within the context of the right of withdrawal, the procedure below must be completely respected:
The Customer must enclose in his package the return authorization previously completed and printed with the help of the return form accessible here. No return will be accepted without the aforementioned return authorization duly completed.
The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition.
The Customer is liable for the risks and costs for the return of the Products.
Envers Fashion will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs if the Customer paid them initially) not including the return costs. The Customers bank account will be credited with the said amount, within thirty (30) days from the date when ENVERS FASHION receives the Products.
Article 7 : Personal data
The Customer has the right to access, modify, rectify and delete the data collected on this site. To do so please let us know us on email@example.com.
All your account information is only used in the context of your business relationship with www.leneversfashion.com. This information is never shared with third parties or resold. Finally, we do not store your bank details.
Transactions are processed entirely by the secure payment module of our partner Stripe or Paypal.
Article 8 : Liability
All LENVERS ’s products have the guarantees demanded by current legislation, Spanish Royal Legislative Decree1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.
Article 9 : Force Majeure
Envers Fashion only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. Envers Fashion cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence.
Specifically considered as cases of force majeure or fortuitous event, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship.
All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation.
Article 10 : Partial Invalidity
If any of these General Terms and Conditions for Sales is found invalid, illegal or non-opposable by a court of law, the other provisions of these General Terms and Conditions for Sales will remain in effect.
Article 11 : Applicable law
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Madrid.