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Terms of service

Editor

L'ENVERS FASHION

Julie Robinne Charvet

Calle del Doctor Benitez, 2

28470 Cercedilla

Spain

VAT number: ESY2379161D

Email: julie@lenversfashion.com

Host

Cdmon

Information

We remind our Customers that confidentiality of correspondence over the Internet cannot be guaranteed. Every Internet user is responsible for taking all appropriate measures to protect their own data and software from viruses and other malicious programs circulating on the Internet.

Intellectual Property

This website is the exclusive property of L'Envers Fashion.

All content available on this website, including but not limited to its design, layout, graphics, photographs, illustrations, logos, texts, videos and architecture, is protected by intellectual property laws and remains the exclusive property of L'Envers Fashion.

Any reproduction, distribution or use, whether partial or complete, without prior written permission is strictly prohibited.

 

 

PRIVACY POLICY

Any user who purchases products from www.lenversfashion.com acquires the status of Customer.

L'Envers Fashion collects certain personal information concerning its Customers. This information is only used within the framework of your relationship with L'Envers Fashion and is never sold to third parties.

Your payment information is never stored by L'Envers Fashion. All transactions are securely processed by Shopify Payments, PayPal or Splitit.

Personal data is transmitted using SSL encryption in order to guarantee its confidentiality.

Our servers may automatically record certain technical information, including:

  • IP address

  • Date and time of access

  • Browser information

  • Files downloaded

  • Pages visited

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the applicable legislation in Spain.

Identification of the Data Controller

The personal data you provide is processed by:

L'Envers Fashion

Calle del Pez 27, Piso 3, Oficina 316

28004 Madrid

Spain

VAT number: ESY2379161D

For any questions regarding your personal data, please contact us using the contact information provided above.

Data Protection Officer

L'Envers Fashion has not appointed a Data Protection Officer.

Purpose of Processing

We process your personal information for the following purposes:

  • Managing your purchases and customer account.

  • Processing payments and deliveries.

  • Providing customer service.

  • Managing returns and exchanges.

  • Improving the quality of our products and services.

  • Sending newsletters, marketing communications, product launches, invitations and promotional offers when you have given your consent.

  • Organising promotional campaigns, contests and giveaways.

Automated Decisions

L'Envers Fashion does not carry out automated decision-making or profiling.

Legal Basis

The legal basis for processing your personal data is:

  • the performance of the contract when you place an order;

  • compliance with our legal obligations;

  • your consent for marketing communications and promotional activities.

Recipients

Your personal data is only shared with trusted service providers when necessary to provide our services, including payment providers, logistics partners, email marketing platforms and website hosting providers.

We do not sell your personal data.

International Transfers

Some of our service providers may process personal data outside the European Economic Area while ensuring an adequate level of protection in accordance with applicable data protection legislation.

Your Rights

You have the right to:

  • access your personal data;

  • rectify inaccurate data;

  • request deletion of your data;

  • restrict processing;

  • object to processing;

  • request portability of your personal data where applicable.

To exercise any of these rights, please contact:

customer@lenversfashion.com

We may ask you for proof of identity before processing your request.

 

 

CONDITIONS OF ACCESS AND USE

L'Envers Fashion expressly prohibits any use of the Website intended to:

  • damage the Website or its infrastructure;

  • interfere with its operation;

  • introduce malicious software;

  • send spam or unsolicited commercial communications;

  • attempt unauthorized access to our systems.

L'Envers Fashion reserves the right to suspend or terminate access to the Website whenever unlawful use or a breach of these conditions is detected.

Should any provision of these Legal Notice be declared invalid, the remaining provisions shall remain fully effective.

Failure by L'Envers Fashion to enforce any provision shall not constitute a waiver of its rights.

 

 

INFORMATION AUTOMATICALLY COLLECTED

When you browse our Website, your device automatically provides certain technical information that enables us to improve your experience.

This information may include:

  • IP address

  • browser type

  • operating system

  • referring URLs

  • pages viewed

  • time spent on pages

  • clicks

  • navigation paths

  • device identifiers

 

 

COOKIES

We use cookies and similar technologies to:

  • remember your preferences;

  • authenticate your session;

  • analyse Website traffic;

  • improve your browsing experience.

Our analytics partners include Google Analytics and Klaviyo.

You may disable cookies through your browser settings, although doing so may affect certain Website functionalities.

Google Analytics

We use Google Analytics to analyse Website traffic.

Google Analytics collects anonymised information about Website usage.

Klaviyo

We use Klaviyo for email marketing communications.

Within Klaviyo we store only the information necessary to communicate with you, including:

  • email address

  • country

  • purchase history

Klaviyo complies with applicable data protection regulations.

 

 

BROWSING INFORMATION

When you browse our Website, our servers automatically record technical information such as:

  • your IP address;

  • browser type;

  • referring URLs;

  • pages visited;

  • time spent on the Website;

  • clicks and navigation behaviour.

 

 

DEVICE INFORMATION

We collect information relating to the device used to access our Website, including:

  • device type;

  • operating system;

  • browser settings;

  • unique device identifiers;

  • IP address.

This information is used exclusively for security, performance and analytical purposes.

 

 

NEWSLETTER

Every marketing email sent by L'Envers Fashion contains an unsubscribe link allowing you to withdraw your consent at any time.

You may also unsubscribe by contacting:

customer@lenversfashion.com

Your request will be processed as soon as possible.


TERMS & CONDITIONS

Article 1 – Scope

These General Terms and Conditions of Sale govern the sale of products offered on www.lenversfashion.com by L'ENVERS FASHION, a company incorporated under the laws of Spain.

By placing an order on www.lenversfashion.com, the Customer acknowledges having read and accepted these Terms and Conditions without reservation.

Company name

L'ENVERS FASHION

Head office

Calle del Pez 27, Piso 3, Oficina 316

28004 Madrid

Spain

Founder

Julie Robinne Charvet

Customer Service

customer@lenversfashion.com

VAT Number

ESY2379161D

L'ENVERS FASHION reserves the right to amend these Terms and Conditions at any time. The version applicable to an order is the one published on the Website at the time the order is placed.

 

 

Article 2 – Products

L'ENVERS FASHION takes the greatest care in presenting and describing its products.

However, colours displayed on screens may vary depending on each Customer's device and display settings.

Consequently, slight differences between the photographs displayed on the Website and the delivered products shall not engage the liability of L'ENVERS FASHION.

All photographs, illustrations, designs, texts and other content appearing on the Website are protected by intellectual property laws.

Any reproduction or use without prior written consent from L'ENVERS FASHION is strictly prohibited.

 

 

Article 3 – Orders

Acceptance of any order placed on www.lenversfashion.com is subject to these Terms and Conditions.

After placing an order, the Customer will receive an order confirmation email summarising:

  • purchased products;

  • prices;

  • quantities;

  • estimated production times;

  • shipping information.

The Customer accepts the use of email as the primary means of communication regarding their order.

The ordering process is as follows:

  • The Customer selects the desired products, sizes and colours.

  • The selected products are added to the shopping cart.

  • The Customer reviews the order summary and may modify quantities before proceeding.

  • The Customer enters their delivery details.

  • If applicable, the Customer enters a promotional code.

  • Shipping costs are automatically calculated according to the destination country.

  • The Customer proceeds to secure payment through Shopify Payments, PayPal or Splitit.

  • Once payment has been authorised, the order is confirmed.

  • A shipping confirmation email including tracking information will be sent once the order has been dispatched.

The Customer is responsible for ensuring that all information provided is accurate.

L'ENVERS FASHION cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the Customer.

L'ENVERS FASHION reserves the right to refuse or cancel any order in case of suspected fraud, payment issues or any dispute with the Customer.

Products are offered subject to availability.

Should a product become unavailable after an order has been placed, L'ENVERS FASHION will inform the Customer as soon as possible and offer either:

  • a refund;

  • an exchange where possible.

Please note that all purchases made during the ATELIER SALES are final and cannot be returned or exchanged, unless the received product presents an undisclosed manufacturing defect.

 

 

Article 4 – Prices & Payment

All prices displayed on the Website include applicable taxes unless otherwise stated.

Shipping costs are calculated separately and displayed before the Customer confirms the order.

For orders shipped within the European Union, prices include the applicable VAT.

For orders shipped outside the European Union, European VAT is not charged where applicable.

Orders shipped to the United States

L'ENVERS FASHION offers Delivered Duty Paid (DDP) shipping for orders shipped to the United States.

Product prices displayed on our site already include estimated U.S. customs duties and import taxes, so the price you see is the total price you pay.

There is no separate duty charge added at checkout, and no additional customs duties or import taxes will be charged upon delivery.

Orders shipped outside the European Union (excluding the United States)

For deliveries to countries outside the European Union other than the United States, customs clearance, import duties, local taxes and any additional governmental charges remain the responsibility of the Customer and may be requested by local authorities before delivery.

L'ENVERS FASHION reserves the right to modify its prices at any time.

However, products are invoiced on the basis of the prices displayed at the time the order is placed.

Payments are processed securely through Shopify Payments, PayPal and Splitit.

Major international credit and debit cards, including Visa, Mastercard and American Express, are accepted.

All payment information is encrypted using SSL technology.

L'ENVERS FASHION never stores Customers' banking information.

Customers may request an invoice for their purchase.

 

 

Retention of Title

Products remain the exclusive property of L'ENVERS FASHION until full payment has been received.

Ownership transfers upon full payment.

Risk transfers to the Customer once the products have been delivered.


Article 5 – Delivery

Shipping costs are calculated according to the destination country and are displayed before the Customer confirms the order.

Complimentary shipping is available above the following order values:

  • European Union: orders above €300

  • Asia: orders above €360

  • United States, Canada, United Kingdom, Switzerland and the rest of the world: orders above €320

Shipping charges displayed at checkout include all applicable taxes.

United States (DDP)

For orders shipped to the United States, L'ENVERS FASHION offers Delivered Duty Paid (DDP) shipping.

All applicable duties and import taxes are calculated and collected during checkout.

Customers will not be charged any additional customs fees upon delivery.

 

 

Deliveries are carried out Monday through Friday.

Risk of loss or damage transfers to the Customer upon delivery.

If the Customer selects a delivery option that does not require a signature, L'ENVERS FASHION cannot be held responsible for loss or theft once the carrier has marked the parcel as delivered.

Customers remain responsible for providing a secure delivery location.

Deliveries are made exclusively to residential or business addresses.

Deliveries cannot be made to hotels or P.O. Boxes.

 

 

Most L'ENVERS pieces are knitted on demand.

Production times are indicated on each product page and confirmed again during checkout.

Typical production lead times are displayed as, for example:

Ships within 4–5 weeks.

Orders containing both made-to-order and in-stock items will be shipped once all items are ready, unless otherwise stated.

Once the order leaves our workshop, the Customer receives a shipping confirmation email containing tracking information.

Estimated transit times are:

  • Europe: approximately 12 business days

  • International destinations: approximately 20 business days

These delivery times are estimates only and cannot be guaranteed.

Customers are responsible for providing complete and accurate delivery information.

L'ENVERS FASHION shall not be responsible for delays or failed deliveries caused by incomplete or incorrect addresses.

Delivery delays shall not entitle the Customer to cancel the order or claim compensation.

L'ENVERS FASHION cannot be held responsible for delays attributable to the carrier or customs authorities.

Likewise, L'ENVERS FASHION cannot be held responsible for parcels reported as delivered by the carrier but subsequently lost or stolen.

Upon delivery, Customers must inspect their order.

Any damage, missing items or discrepancies must be reported to customer@lenversfashion.com within seven (7) days after receipt.

After this period, products shall be deemed accepted unless a hidden defect exists.

 

 

Article 6 – Right of Withdrawal & Returns

Customers may return eligible products within thirty (30) days from the date of delivery without providing any justification.

In addition to our standard 30-day return policy, we extend the return period during the holiday season.

Orders received between November 24, 2026 and December 31, 2026 may be returned until January 30, 2027.

To initiate a return, Customers must contact:

customer@lenversfashion.com

to obtain return instructions.

Returned items must:

  • be unworn;

  • be unwashed;

  • retain all original tags;

  • be returned in their original packaging;

  • be in resaleable condition.

Incomplete, worn or damaged items may not qualify for a refund.

Refunds or exchanges will be processed once the returned item has been received and inspected by L'ENVERS FASHION.

Return shipping costs remain the responsibility of the Customer.

Personalised products cannot be exchanged or refunded.

Products purchased during the ATELIER SALES are final sale and cannot be returned or exchanged, except in the case of an undisclosed manufacturing defect.

Customers remain responsible for return shipping risks until the parcel has been received by L'ENVERS FASHION.

Refunds will be issued to the original payment method.

Refunds include:

  • the price paid for the returned products;

  • the original shipping charges where required by applicable law.

Return shipping costs are not refunded.

For orders shipped to the United States under our Delivered Duty Paid (DDP) service, duties and import taxes are collected at checkout. Should you have any questions regarding refunds for US orders, please contact our Customer Care team.

 

 

Article 7 – Gifts with Purchase

From time to time, L'ENVERS FASHION offers complimentary gifts as part of promotional campaigns.

Where a Customer returns an order that qualified for a free gift, the complimentary gift must also be returned.

If the complimentary gift is not returned, L'ENVERS FASHION reserves the right to deduct its value from the refund.

 

 

Article 8 – Personal Data

L'ENVERS FASHION processes Customers' personal data in accordance with applicable data protection legislation.

Customers have the right to access, rectify, delete or restrict the processing of their personal data.

Requests may be sent to:

customer@lenversfashion.com

Account information is used solely to manage the Customer relationship.

Payment information is never stored by L'ENVERS FASHION.

Payments are processed securely through Shopify Payments, PayPal and Splitit.


Article 9 – Liability

All products sold by L'ENVERS FASHION benefit from the legal guarantees provided under applicable Spanish and European consumer protection legislation, including Royal Legislative Decree 1/2007 of 16 November approving the revised General Law for the Protection of Consumers and Users and any subsequent applicable legislation.

L'ENVERS FASHION shall not be held liable for indirect damages resulting from the purchase of products through the Website, including but not limited to loss of profit, loss of opportunity or any indirect commercial loss.

Nothing in these Terms shall exclude or limit liability where such limitation would be unlawful under applicable legislation.

 

 

Article 10 – Force Majeure

L'ENVERS FASHION shall not be held liable for any failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control.

Force majeure events include, but are not limited to:

  • natural disasters;

  • fire;

  • flood;

  • storms;

  • earthquakes;

  • epidemics or pandemics;

  • strikes or lockouts;

  • civil unrest;

  • war;

  • terrorism;

  • governmental restrictions;

  • changes in applicable laws or regulations;

  • interruptions affecting transportation or supply chains;

  • telecommunications failures;

  • internet outages;

  • cyberattacks;

  • any other event beyond the reasonable control of L'ENVERS FASHION.

During the period of force majeure, the obligations of both parties shall be suspended without compensation.

Performance shall resume as soon as the force majeure event has ceased.

 

 

Article 11 – Severability

Should any provision of these Terms and Conditions be declared invalid, unlawful or unenforceable by a competent court, the remaining provisions shall remain fully valid and enforceable.

The invalid provision shall be replaced, where possible, by a valid provision that most closely reflects its original intent.

 

 

Article 12 – Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Spain.

Any dispute relating to the interpretation, validity or performance of these Terms and Conditions shall fall within the jurisdiction of the competent courts of Madrid, Spain, unless mandatory consumer protection legislation provides otherwise.