Shipping policy
At L'Envers, every item is made to order. After your order is placed, it takes approximately 3 to 4 weeks for it to be knitted by our artisans. During periods of high activity, this may extend to up to 5 weeks; if so, we will let you know. Once completed, your order will be shipped to the delivery address indicated in your order.
We will keep you regularly informed by email about the progress of your order. If you need to receive your order sooner for a special occasion, please contact us at customer@lenversfashion.com. We will do our best to help.
Shipping rates
Shipping is charged at a flat rate per order, depending on the destination country. Complimentary shipping applies to all delivery methods above the thresholds below. Complimentary shipping does not apply to collaborations, limited editions and pre-order pieces: the standard shipping rate for your destination applies to these pieces, whatever the order value.
Spain: home delivery €6, InPost pickup point €3.50. Free shipping on orders over €325. Delivery in 2 to 4 business days.
Portugal: home delivery €15, Mondial Relay pickup point €3.50. Free shipping on orders over €325.
France, Belgium, Italy, Luxembourg, Netherlands: home delivery €15, Mondial Relay pickup point €6. Free shipping on orders over €325.
Monaco: home delivery €15. Free shipping on orders over €325.
Austria, Germany: home delivery €18, Mondial Relay pickup point €10.50. Free shipping on orders over €325.
Romania: home delivery €18. Free shipping on orders over €325.
Denmark, Finland, Ireland, Sweden: home delivery €19. Free shipping on orders over €325.
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, United Kingdom: home delivery €23. Free shipping on orders over €325.
Canada, Switzerland, Jersey: home delivery €25. Free shipping on orders over €325.
For the destinations above (except Spain), delivery takes 2 to 7 business days.
United States: home delivery $30. Free shipping on orders over $460. Delivery in 2 to 7 business days.
We offer Delivered Duty Paid (DDP) shipping to the United States. Product prices displayed on our site already include U.S. customs duties and import taxes: there is no separate duty charge at checkout and no additional customs duties or import taxes upon delivery.
China, Hong Kong, Iceland, Japan, Macao, Malta, Mexico, Norway, Singapore, South Korea, Taiwan, Türkiye, Ukraine: home delivery €40.
Australia, Israel, New Zealand, United Arab Emirates: home delivery €57.
For these destinations, delivery takes 6 to 12 business days.
We currently ship only to the countries listed above.
Delivery times
Delivery times are estimates provided by our carriers and depend on them; they cannot be guaranteed, and L'Envers cannot be held responsible for any delay attributable to the carrier or to customs authorities. During peak periods, from November to the end of January, delivery times may be slightly longer. You will receive a tracking number by email as soon as your order is dispatched; the tracking information available to us is the same as that provided by the carrier.
Please ensure that your shipping address, email address and phone number are correct when placing your order, as we are unable to reroute packages once they have been shipped. We are not responsible for packages lost or damaged in transit, nor for any package lost or stolen after it has been marked as delivered by the carrier. It is the customer's responsibility to provide a secure delivery location.
For orders shipped outside the European Union (excluding the United States), customs duties, import taxes and any local charges may apply depending on the destination country's regulations. These charges remain the responsibility of the customer.
For security reasons, we do not ship to P.O. Boxes.