Answers to Questions on Delivery
Is delivery free?
Delivery is free for purchases over €260.
How long will it take to receive my order?
Our pieces are made to order, we only knit once an order is placed. This means that once you have placed your order, our workshop starts knitting. The time needed for each piece depends on their current workload. We currently have a 2 weeks waiting time.
In any case, we make sure to update you three days, at the latest, after receiving your order, to let you know if you are looking at a 2 days or a 2 weeks waiting time. Our waiting time does not include delivery.
If you want to be certain about the waiting time for a specific piece, please email us at firstname.lastname@example.org and Albane will tell you everything you need to know.
What are the shipping times and charges ?
Shipping is charged at a flat rate, as follows:
- France and Europe : 14,95 euros/ 2 to 4 working days
- North America : 24,95 euros/ 2 to 4 working days
- Rest of the world : 24,95 euros/ 6 to 12 working days
The time for delivery is not guaranteed by us.
We are unable to provide tracking information beyond that supplied by the delivery service (Fedex or DHL).
We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
Should you need a faster option or need your order for a particular day, please email us at email@example.com, we will be happy to help.
L’Envers shall not be responsible, and may not be held responsible, if customs charges have to be applied in the country of delivery. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
Do you ship to post office boxes ?
For security reasons, we don't ship to post office boxes.
Can I change the shipping address once my order has been confirmed ?
Once your order has been confirmed, if you want to change the shipping address, please contact L’Envers customer care as soon as possible by sending an email to firstname.lastname@example.org.
Although we will do our best, we cannot guarantee that such requests can be taken into account.
I have not received my parcel : what should I do ?
If you have not received your parcel within the planned schedule, please contact L’Envers customer care as soon as possible by sending an email to email@example.com.