Refund policy

Please note that you have 30 days to return an item from the date of receipt of the package. Return costs are the responsibility of the customer. On top of our regular Return policy of 30 days, we are extending the return period for the Holidays. For orders received between Nov 24th et Dec 31st 2025, we will accept returns of purchases until Jan 30, 2026 if necessary.

To return an item, it must not have been worn or washed, the tags must still be attached and it must be in its original packaging. Please note that we only accept complete products and those with undamaged packaging. 

Refunds or exchanges will be processed as soon as we have received the returned part and carried out quality control to ensure its condition. 

In the event that the item has been worn, washed or damaged, no refund or exchange can be required, and the costs of returning the item will be the responsibility of the customer. 

Please note that personalized pieces, as well items purchased from our ATELIER SALE, are neither exchangeable nor refundable.

Please refer to our FAQ section for specific instructions on how to receive the return shipping label from our customer service team. 

In the event of a refund, it will be made by the same means of payment as that used to process your order.