RETURNS

Products must be returned in new condition and in its original packaging with their tags. It must not have been worn, used, or washed, nor have suffered any damage and in a perfect state of cleanliness. Any product that is incomplete or whose original packaging is damaged will not be traded.

From the reception of your package and our services validation, you will receive a confirmation email of your return. Then, we will proceed to the exchange or refund within 30 days maximum (refund to your credit card or payment method used).

You are responsible for the parcel until we receive it in our warehouse. Consequently, you should be cautious by using registered mail with acknowledgment.

Customized pieces, hand knitted pieces and hand knitting kits cannot be returned, nor refunded.

- Returns from Europe: We offer a flat rate of €15 for EU countries returns. Please contact us at florence@lenversfashion.com and specify your order number and item you want to return. We will send you the return voucher which you must complete and send along with your package. Once the piece arrives at our workshop and has passed the examination, we will reimburse you the price of the piece as well as the 15€ flat rate.

- Returns from North America: Returns from North America cost 50€ and we are happy to pay 50% of the return. Please contact us at florence@lenversfashion.com and specify your order number and item you want to return. We will send you the labels and instructions to ship it back to us. Once the piece arrives at our workshop and has passed the examination, we will reimburse you the price of the piece minus half of the return fee. For example, if you wish to return a €210 item, we will reimburse 210-25=185€. You may wish to return your piece by yourself, if so, please email us before at florence@lenversfashion.com. You must only do so with FEDEX, if not, we will not be able to accept the parcel and it will be returned to you to correct the issue. FEDEX is our privileged partner and we do not work with other shipping providers for North America.

- Returns from other countries (outside EU and NA): Shipping costs are at the client’s expense. You will get a full refund apart from the shipping costs. Please contact us at florence@lenversfashion.com and specify your order number and item you want to return. We will send you the return voucher which you must complete and send along with your package. Once the piece arrives at our workshop and has passed the examination, we will reimburse you the price of the piece.

I have received a defective product. What should I do ?

L’Envers gives great attention to the manufacturing of its products. If however, despite all quality controls carried out, defects are reported, we invite you to email us at info@lenversfashion.com about this problem.

If proven fault on our part, you will have the possibility to exchange your item (subject to availability) or get a refund. The cost of returning and referral in this case would be the responsibility of L’Envers.

What is the time limit for returning a product ?

As approved in Section 71 by Spanish Royal Legislative Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased.

How can I tell if L’Envers has received my parcel ?

To determine the status of your return, please contact L’Envers customer service by sending an email to info@lenversfashion.com.

How long does a refund take ?

After the parcel with your returned product has been received and its contents confirmed, the refund will take place within 30 business days, and you will receive an email confirming the refund.